ISO 9001 Quality Management System

Last Updated On: July 19, 2021, 11:07 p.m.


ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is the most popular standard in the ISO 9000 series and the only standard in the series to which organizations can certify.

ISO 9001 was first published in 1987 by the International Organization for Standardization (ISO), an international agency composed of the national standards bodies of more than 160 countries. The current version of ISO 9001 was released in September 2015.



ISO 9001:2015 applies to any organization, regardless of size or industry. More than one million organizations from more than 160 countries have applied the ISO 9001 standard requirements to their quality management systems.

Organizations of all types and sizes find that using the ISO 9001 standard helps them:

  • Organize processes
  • Improve the efficiency of processes
  • Continually improve
  • All organizations that use ISO 9001 are encouraged to transition to ISO 9001:2015 as soon as possible. This includes not only organizations that are certified to ISO 9001:2008, but also any organizations involved in training or certifying others.


Why Should you Choose ISO 9001 certification for your Small Business?

The ISO 9001 standard is a fundamental framework for any organization to secure with a good Quality Management System. The objectives of the standard are to enable a company to produce higher levels of customer treat, along with consistently providing goods or services that match customer requirements, as well as to reach business targets to increase profitability. ISO 9001 certification can benefit small business in particular areas as in business process consistency and supplier relationships. Following are a few cases of how ISO 9001 helps SMEs:

ISO 9001 certification needs the company to ensure that all stocks are bought from suppliers that have been assessed based on quality standards, and these suppliers must be re-checked at regular periods to make sure continuing material quality and constant supply chains.

ISO 9001 certification can assist small businesses to grow their sales and ultimately their profitability by raising business with the customers for whom the certification is a contractual condition.

ISO 9001 lets companies to obtain precise knowledge of their business by finding all of the relevant business information and data mandated by several standard specifications. Some involve risk management processes, a context of the organization, client feedback and reviews, outcomes of internal audits and supervision reviews, report of corrective actions, product or service criticisms, etc.

ISO 9001 presents the base to develop a system that builds trust in the company’s stability while producing sound, reported information and data to recognise and move forward with possible changes.



ISO 9001 helps organizations ensure their customers consistently receive high quality products and services, which in turn brings many benefits, including satisfied customers, management, and employees.

  • Because ISO 9001 specifies the requirements for an effective quality management system, organizations find that using the standard helps them:
  • Organize a QMS
  • Create satisfied customers, management, and employees
  • Continually improve their processes
  • Save costs



ISO 9001 is the only standard in the ISO 9000 series to which organizations can certify. Achieving ISO 9001:2015 certification means that an organization has demonstrated the following:

Follows the guidelines of the ISO 9001 standard

  • Fulfills its own requirements
  • Meets customer requirements and statutory and regulatory requirements
  • Maintains documentation
  • Certification to the ISO 9001 standard can enhance an organization’s credibility by showing customers that its products and services meet expectations. In some instances or in some industries, certification is required or legally mandated. The certification process includes implementing the requirements of ISO 9001:2015 and then completing a successful registrar’s audit confirming the organization meets those requirements.

Organizations should consider the following as they begin preparing for an ISO 9001 quality management system certification:

  • Registrar’s costs for ISO 9001 registration, surveillance, and recertification audits
  • Current level of conformance with ISO 9001 requirements
  • Amount of resources that the company will dedicate to this project for development and implementation
  • Amount of support that will be required from a consultant and the associated costs

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