NVCC represented the deficiency function of GST Portal to FM & PM

Last Updated On: Nov. 18, 2020, 8:03 p.m.


Nag Vidarbha Chamber of Commerce (NVCC) was established in the year 1944. NVCC is an Apex Trade Association consisting of 13 lakh traders of various trade, commerce & industry and their association’s from the Vidarbha region.

NVCC is instrumental in addressing the needs of the business community from the region and operate as a bridge between the Central, State & Local Government and business community, so as to balance the interest of both sides.

Their aim is to:

- To promote, support, or defend the action of either legislative or executive by the State or Central Government, Railways, Local.

- Authority or any other authorities that affect directly or indirectly the trade & commerce activity in the region.

- To consider, originate, and to support improvisation in the laws of the country.


Since GST has been implemented, it has been driven by the legislature.  The GST portal is the backbone of the functioning of GST and to make GST law a success a robust GST portal
and infrastructure should take place. 

However, the GST portal has been disappointing in the last 3 years with respect to its performance; we would like to draw your kind attention to the following:

1. User capacity on GST Portal:

It was informed to us through various official sources that the GST Portal capacities to handle multiple users were increased from 1.50 lakh to 3 lakh users at a time.

However, while filing GST returns on the GST portal from 18th Oct to 21st Oct following message was displayed by the system “Dear Tax Payer 150,000 taxpayers are already submitting their returns at this moment. Please wait for your turn”. We would like to enquire that when the capacity was already increased to 3 lakh then why this message was popped up. If the capacity limit is not yet increased kindly increase it to at least 5 lakh users. When we have more than 100 lakh registered taxpayer under GST why is the limit to access the portal is so low?? Social networks like Facebook, Youtube, etc have millions of users and we have never heard of system failure of such servers.


2. Procurement from China:

It is reported in various news media that the GST council has to procure some material for enhancing the capacity of GSTN from China. We are aware of the Atmanirbhar Bharat announcement made by Honble PM Shri Narendra Modi and hence request your good office to avoid making any fresh procurement from China and alternatively try to build up the same from local vendors. Even if an import is unavoidable the same should be imported from countries other than China.


3. Report generation:

The GST Portal should be made user friendly in terms of report generation and data comparison. Many reports which have to be downloaded by the user for verification, reconciliation etc are not generated smoothly. For instance, e way bill generated report can be generated for 1 month only, ledgers like Cash balance, Credit balance, liability register, etc. can be downloaded for 6 months only.

The reports should be allowed to be downloaded at least for the full financial year so that reconciliation and verification become easier.


4. Allow rectification on the portal:

It is seen many times that due to clerical error/feeding error the data gets wrongly punched however there is no scope of revising or rectifying the same. The portal should allow rectifying/revise the returns to clear such errors. The Hon’ble Punjab High Court in Neelkamal Enterprises Pvt. Ltd. V. Union of India and others case has already asked the GST Portal to allow revision/rectification of mistakes on the portal.


5. Maintenance of time:

It is observed that many times the GST portal goes for maintenance maybe for effective functioning or other reason. However, the maintenance or the downtime is during the business working hours and hence it is requested that the maintenance time be fixed after the normal business hours i.e after 9 am to 9 pm.


6. Robust Income Tax & MCA Site:

A clue should be taken from Income Tax, Ministry of Company Affairs, and other websites that are functioning robustly without any hassle. The GST website is equipped to handle a huge load as multiple users also log in the last few days of the due dates as well as all invoices have to be uploaded on it.


7. Vendor responsibility:

The inefficiency of the GST Portal has become one of the key reasons for GST getting a bad name in implementation. Heavy damages should be recovered from them due to not providing a stable I.T infrastructure for GST.


It is a request to look into the issues as every month GST filings has become challenging due to I.T Infrastructure of GST Portal.


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