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Consumer Complaint

A consumer complaints is a formal or informal expression of dissatisfaction or concern raised by an individual or group of consumers regarding a product, service, or experience they have had with a company or organization. This can include issues such as poor quality, defects, fraud, misleading advertising, billing errors, and customer service problems. Consumer complaints are important because they can help companies identify areas for improvement and address issues that may negatively impact their reputation and customer loyalty.

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Screenshot 2025-05-12 161422

6000+

Happy Clients

14+

Years Experience

Overview of Consumer Complaint

Consumers who purchase goods or services have the legal right to take action if they receive products or services  are of poor quality. The Consumer Protection Act of 1986 provides consumers with legal rights and protections. Under this act, customers can file a formal complaint against a business or service provider, known as an online consumer complaint. If the business does not respond to a legal warning to resolve the issue, a complaint can be filed. To register a complaint, consumers must provide all relevant information and supporting documents. In India, consumer courts provide clients with prompt legal advice and decisions.

Consumer courts in India offer clients prompt legal advice and decisions. Overall, the process of consumer complaints aims to protect the rights of consumers and ensure that businesses provide quality products and services.

Advantages of Consumer Complaint

Resolve issues Filing a complaint can help consumers to address and resolve issues they have faced with a product or service, such as receiving a defective product or experiencing poor customer service.
Protect rights Consumer complaints can help to protect the legal rights of consumers and ensure that businesses are held accountable for their actions.
Improve products and services Complaints can provide feedback to businesses on areas where they need to improve their products or services, leading to better quality products and services in the future.
Receive compensation In some cases, filing a complaint can lead to consumers receiving compensation or a refund for their purchase.

Registration Process of Consumer Complaint

Step 1: Send a notice mentioning the problem/fault you faced: The first step is to express your concerns over the product or service in writing to the manufacturer or seller. For claims above 10,000, it is highly recommended that you have a conversation with your lawyer and deliver the notice through the lawyer on professional letterhead. This will show the vendor that you plan to bring legal action.

Step 2: Wait for a response from the vendor: Once you send the legal notice, it’s likely that the company will respond to your complaint. You might receive a just reward from some. The courts will not grant requests for extremely great damages. In the event that you do not hear back within the given time, which is normally 15 days, you have the option of contacting the consumer forum.

Step 3: Select the correct Forum: A suitable consumer forum should then be chosen. The district forum, state commission, or national commission should be chosen depending on the cost and the compensation. You or a representative you choose may approach the forum or commission with your grievance. The proceedings might take anything from six to eighteen months to complete.

Step 4: Submit a written complaint: The format differs depending on the forum that is chosen. Make sure to put your grievance in writing. Our professionals will be able to help you. We will create the ideal complaint and include all the necessary details. It is essential to present the legal notice you made to the vendor or service provider to the court in order to demonstrate to the judge that you attempted to resolve this dispute without going to trial.

Step 5: Pay the court fees: To file a consumer complaint, you must pay a court fee which was asked by the filing department of the consumer forum, depending upon your loss amount. If you prevail in your lawsuit, the court will compel the seller to compensate you for all of your expenditures, including attorney fees and the cost of your online consumer court complaint.

Documents Required of Consumer Complaint

1. Application compilation with an index page filed with the consumer court

2. Authorisation letter, or vakalatnama (if a person is representing your case on your behalf)

3. An application to excuse the delay for filing the complaint

4. Copies of the paperwork analysed in the case

5. Copies of notices delivered to the vendor, service provider, or buyer

6. Notice copies

7. Complaint copies

FAQ's on Consumer Complaint

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