LatestIncome Tax 20 September 2026
Marriott Exec Highlights AI in Hospitality Sector
Anthony Capuano, Marriott International's senior leader, discussed how artificial intelligence is reshaping hotel operations, from personalized guest experiences to streamlined back‑office tasks. He emphasized AI's role in boosting efficiency, reducing costs, and driving innovation across the Indian hospitality market, positioning Marriott as a pioneer in tech‑forward service delivery.
Marriott International taps AI to transform hospitality
- Anthony Capuano highlighted AI‑driven personalization, enabling hotels to tailor services to individual guest preferences.
- He noted operational gains such as automated scheduling, predictive maintenance, and smarter inventory management, cutting costs and boosting staff productivity.
- The focus is on scaling these technologies across India’s fast‑growing hotel sector, positioning Marriott as a tech leader.
For the full discussion, watch the video on Economic Times: Marriott AI Use Case Video.
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